Replies: 1
Hi There,
I am having an issue with Contact Form 7 on my website.
It is not allowing users to submit a form.
It throws an error “There was an error trying to send your message. Please try again later.” and it is encapsulated in a red box.
Here is some background:
My domain is hosted by one company and the server is hosted by a second.
I originally built a site and stuffed something up and decided to start from scratch.
I followed this video to restore my HostGator server to start afresh.
I reinstalled WordPress, I installed the Uncode theme, all the plugins, including Contact Form 7 and a few others that I wanted to try out. I decided upon Contact Form 7.
I have placed it on my site but after the new install, it no longer submits.
Previous to the new install, when a user submitted a form, it would be emailed to my outlook email. I believe it did this via PHP.
What I have tried:
I tried installing WP-MAIL-SMTP and using that tool to see if the email functionality works.
When I try PHP, it throws the error:
bool(false)
Could not instantiate mail function.
When I try SMTP, it throws the error:
My email is hosted on Office365 and I use the Office365 SMTP Host details along with my credentials. It communicates to Office365 host but my details fail authentication.
I have spoken to my domain provider and they said that it isn’t an issue on their end.
I tried speaking to HostGator on live chat but they seem to think it isn’t their issue either.
Can anyone help?
Thank you!